Customer Service

Vision Statement

Customer Service will manage communications between customers and company/organization. Will be an extended version of the current ecommerce customer-service call center functionality.

Requirements

• see description
• add a provision for feedback to be associated with a part, so it can make it back to BOM, including RMA info, user logger
• needs a way to view activity history for one customer
• needs a way to identify customer before creating new activity, so that history can be viewed etc

Implementation Notes

(extract from ecommerce) see http://openacs.org/doc/ecommerce/ecommerce-customer-service

Feature requests

Later, exlpore possibility of integrating with astrisk pbx/voip functionality.. ACD terminology from Digium.