ec-g2
- accounting
- OpenACS
- Accounts Desk
- Accounts Finance
- Accounts Ledger (General Ledger)
- Accounts Payables
- Accounts Payroll
- Accounts Receivables
- Application Neutral Audit (ANA) Logs
- Bulk Upload
- Coding references and open standards
- Customer Service
- ECKS Forms
- ECKS templates
- Ecommerce-2
- Ecommerce-g2
- Ecommerce-g2 development guidelines
- Ecommerce-g2 package list
- Ecommerce-g2 requirements
- Fabrication
- Field Service
- Glossary
- Human Resources
- Inventory Control
- Manufacturing Design
- Online Catalog
- Production
- Reference Data - GIFI
- Reference Data - UNSPSC
- Shipping Tracking
- Spreadsheet
- Supply Chain
- Systems simulator package
- Task: add locales (done)
- ec-g2 contributors
- other non-OpenACS software
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Customer Service
Vision Statement
Customer Service will manage communications between customers and company/organization. Will be an extended version of the current ecommerce customer-service call center functionality.
Requirements
- see description
- add a provision for feedback to be associated with a part, so it can make it back to BOM, including RMA info, user logger
- needs a way to view activity history for one customer
- needs a way to identify customer before creating new activity, so that history can be viewed etc
Implementation Notes
(extract from ecommerce) see http://openacs.org/doc/ecommerce/ecommerce-customer-service
Feature requests
Later, exlpore possibility of integrating with astrisk pbx/voip functionality.. ACD terminology from Digium.